As evidence at the trial, the Health Department presented an email from one of the agency’s senior directors who had complained to Dillon’s supervisor that he had spoken to a robotic voice during a customer service call back in March, 2014. This wouldn’t be a problem, of course, if he finally came to terms with the fact that he is indeed a replicant, but sometimes the Voigt-Kampff test steers you wrong.
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Ronald Dillon, who made headlines in November of past year when he was suspended for 20 days without pay for using “an unprofessional, robotic voice” on the phone, is now facing a potential 30-day suspension after supervisors said they caught him again using the voice on IT help-desk calls. This is Mr. Dillon.
Dillon, who unsuccessfully tried to appeal the judge’s decision to suspend him for insubordination in 2014, argued that he was only trying to neutralize his Brooklyn accent. “How may I help you?'” After the introduction, Dillon returned to a regular tone and speed in conversation, the judge said.
According to court papers cited by the New York Times past year, one caller “asked whether there was a new automated answering system, and had hung up when she heard “the robot” answer the phone because she needed to speak to a human about her issue”. But the judge noted that Dillon has an MBA and has been with the Department of Health since 1976, and probably feels overqualified for his job on the help-desk.
He previously told DNAinfo New York that he doesn’t talk like a robot. His role in the department changed several years ago, he said, when he was assigned to the help desk, despite lacking prior experience, according to DNAinfo.
Dillon told DNAinfo that he’s worked as a project manager and supervisor in the city health department.
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While seemingly harmless, Dillon’s failure to follow his directives was apparently enough to earn him another suspension, pending health department approval.
