LAX police tweeted out a photo of a huge line in Terminal 1 Sunday as passengers tried to make morning flights. However, long lines were reported at other airports across the country, as the airline continued working to resolve problems with its boarding system and did damage control using social media.
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In a Monday statement, the company said, “We have a few additional work to do today to get bags delivered and a few delayed or displaced customers into open seats”. In July, hundreds of United Airlines flights were delayed after the airline experienced computer problems for the second time in just over a month.
Southwest is likely to incur financial losses due to the flight delay. It is still unclear what exactly caused the disastrous issue, although, according to Southwest, it was not the work of hackers.
Asked what caused the issues and whether they could have been the result of a hack, Southwest said there was no evidence to support a security breach.
Customers are unable to book tickets on Southwest.com as well. Both fixed the problems within a day and said that there was no indication of hacking.
The airline advised customers to arrive at least two hours ahead of their scheduled flight.
In a statement from Southwest’s official website, the airline stated that its teams worked through the night and successfully completed the fix at around 8:10 a.m. ET. The process created long lines and flight delays.
Hundreds of flights were delayed Sunday because of technical problems with Southwest Airlines.
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On September 17, “connectivity issues” halted American Airlines flights for about two hours at three of its hubs.
