“We’re continuing to use back-up systems around the country to check-in customers arriving at our airports without printed or mobile boarding passes”, reads an update on the airline’s website.
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By 2 p.m. Sunday, Southwest reported intermittent technical problems on its Southwest.com platforms, on its mobile app and in its phone centers.
A day after technology issues delayed hundreds of flights, operations appear to have returned to normal Monday for Southwest Airlines.
The computer issues caused long lines Sunday at Denver worldwide Airport where employees were manually writing a few tickets.
The problem created havoc for the airline Sunday and part of the morning on Monday. “We’ll continue to work individually with our affected Customers to make this right”.
There is no particular reason for the problem and if their system was hacked, there is “absolutely no indication now”, according to Bradd Hawkins, the spokesman for Southwest Airlines.
Southwest said about 450 of the 3,600 flights scheduled for the day had been delayed.
Southwest has not said what caused the computer malfunction.
In September, American Airlines Group Inc stopped domestic takeoffs for almost two hours to three of its largest hubs because of “connectivity issues”. We’re told the software used to check-in passengers may have been forced to do more work than it could handle. “I had set my alarm so that I would go 24 hours ahead and print out the boarding passes”, she said.
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Southwest released a statement, saying, “Out of the 3600 daily flights in our schedule on Sunday, the airline operated with 75 percent on-time performance”.
