The bank said on Saturday that it was “experiencing technical issues affecting a few services” and that these were being investigated “urgently”.
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A few Barclays customers were hit by a technical problem over the weekend which stopped them making payments. The head of the British Bankers’ Association has said banks’ antiquated computer systems are creaking under the strain of customers moving to online and mobile banking.
Despite rumours the problems may have been caused by a cyber attack or hack, Barclays revealed it was actually an internal problem, potentially caused by scheduled maintenance that happened on Saturday. A spokesman said that because the banks’ computers were down staff in the call centres were unable to access personal details.
The lender said on its Twitter account on Sunday that it was “currently still seeing high volumes of customers calling us this morning”.
A number of customers tweeted they were facing banking issues.
The bank admitted that it had suffered an “outage” on Saturday that left a few customers experiencing difficulties in accessing their accounts.
In an emailed statement, Barclays said: “We can confirm that customer services are now recovering from the outage we experienced yesterday [Saturday]”.
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A Barclays spokesperson said that a few customers complained that they were unable to withdraw cash from ATMs.
