The case is simple.
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A judge described Time Warner’s behavior as “particularly egregarious”, saying that a responsible business would have tried to find the intended recipient of their calls and address the problem.
When she spoke with a company representative she made it clear that the calls to her phone were apparently meant for a customer she did not know, Luiz Perez, who had once held her cell phone number.
The application appears to be similar to one filed with the Federal Communications Commission, promising higher minimum broadband Internet speeds than Time Warner Cable customers are used to, as well as the promise of bringing more jobs to the state.
The excessive calls were made after King told the company – in a seven-minute customer service conversation – that she wasn’t delinquent on her bill. The stock was sold at an average price of $181.17, for a total value of $1,811,700.00.
“Millions of USA consumers get robocalls”. He couldn’t fix it through Experian’s website and, after Experian’s site advised him to call a phone number instead, he said he “received an interactive voice response (IVR) system that wouldn’t accept the information”.
What should you do if you’re receiving unauthorized calls? “This definition ensures that robo-callers can not skirt consumer consent requirements through changes in calling technology design or by calling from a list of numbers”, Hellerstein wrote.
King’s lawyer, Sergei Lemberg, said his client is delighted with the ruling.
Even after she got…
“TWC’s assertion that it lacked such knowledge of non-consent after that date is incredible”.
Though not everyone is going to file a lawsuit for a little peace and quiet. “Treble damages are unquestionably appropriate to reflect the seriousness of TWC’s willful violations”.
Hellerstein ordered Time Warner Cable to pay $1,500 for each of the 153 calls the company made to King after October 3, 2013.
It was because of this sort of egregious behavior that the judge pretty much threw the book at Time Warner.
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Don’t miss a post! Let’s hope all companies take the Telephone Consumer Protection Act seriously.
