A lawsuit was filed by two residents of California, one from San Diego and other from San Francisco against Starbucks, which makes the claim that he company underfills lattes so that money can be saved on milk.
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Starbucks’ milk pitchers, the lawsuit says, are marked with lines for each cup size so baristas know how much to fill it up.
Starbucks cheats purchasers by providing less fluid ounces in their Lattes than represented…
Chef and anti-waste campaigner Hugh Fearnley-Whittingstall said Starbucks’ decision to give a 50p discount to those who will use their own cup is a “seismic leap”.
Two Starbucks regulars in California claim Americans are getting screwed over by their favorite caffeine provider.
The fill-to lines on the milk pitchers were instituted after CEO Howard Schultz resumed control of the company in 2008 after a period of layoffs and store closures, the complaint says.
Underfilling servings helped the company save millions of dollars in the cost of goods and receiving more payments for the product it served. The latest news is a lawsuit against the coffee giant that claims Starbucks deliberately fails to fill its cups all the way. “We are proud to serve our customers high-quality, handcrafted and customized beverages, and we inform customers of the likelihood of variations”.
The named plaintiffs are Siera Strumlauf and Benjamin Robles, whose experience buying the allegedly undersized Starbucks lattes is briefly recounted. Milk is one of the chain’s most expensive ingredients, the lawsuit says.
No Starbucks latte was actually filled to the fluid ounces promised on Starbucks’ menu, which say a Tall should be 12 fl oz, a Grande should be 16 fl oz and a Venti should be 20 fl oz.
The lawsuit seeks nationwide class-action status.
Beyond the legalese regarding such allegations as “breach of express warranty”, the lawsuit also includes a mini-primer on espresso and latte science.
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Reached for comment by Eater, a Starbucks spokesperson says, “We are aware of the plaintiffs’ claims, which we fully believe to be without merit”.
