The services that are to be offered within the Messenger app will be able to collect more data for Facebook giving them further opportunities to capitalise on the desires of their users. Moreover, Facebook also opened Messenger to businesses such as Zulily and Everlane, which use it to file customer questions. “Certainly you can do that with customer support but the language has to be correct, the timing has to be correct, the message edit on what that bot says has to be correct, so there’s a lot of pieces there that I don’t think really have been fine tuned yet”, Brian Blau, research vice president with Gartner said.
Advertisement
The Launch of Account Kit Developer Tools: Facebook is releasing new developer tools to help people build and monetize their apps.
In conjunction with F8 – Facebook’s annual global developer conference – Staples, Inc. announced Tuesday that it has enabled Facebook Messenger functionalities on its mobile website. Only the US varies from this norm, according to the report, with social apps taking the top spot.
Chatbots may be the next big thing in marketing – and Facebook is betting on it. Others are, too.
Facebook unveiled the new bots at its F8 conference, claiming that they would create a new revolution in sales and customer service. There’s already live video on Facebook, but now, developers, or anyone with $25,000 to spend, can buy and DIY the new Surround 360 video camera. “I hear fearful voices calling for building walls and distancing people they label as others”, he said.
Facebook, now nearly entirely ignored by anyone under the age of forty, is tinkering with it’s social network again, this time, bringing new technology which you can try out right now (provided you have an iPhone, as it hasn’t rolled out to Android just yet). The second is Messenger platform with chatbots, the Facebook messenger has become the main mode conversation in businesses; so the introduction of these platforms will handle your tasks such as making reservations, talking to banks, and also even flight bookings.
Advertisement
“All these brands have written apps and no one uses those apps”, Goldberg told Retail Dive.
