A blind man is suing McDonald’s saying their refusal to serve customers at its drive-thru windows violates disability discrimination laws.
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During the “late-night” hours, many McDonald’s locations close the main dining rooms and only serve food through the drive-thru windows.
The post McDonald’s Lawsuit: Drive-Through Policy Discriminates Against the Blind appeared first on InvestorPlace.
The lawsuit was filed in Chicago’s federal court.
If you’ve ever tried to order food at drive-thru without a vehicle, you know you’re likely to be denied service. In his subsequent lawsuit, he said they “laughed and told him to go away”.
Magee believes this constitutes discrimination, saying in his suit that “blind people must hope for a companion with a auto or paid taxi services to assist them in selecting and purchasing McDonald’s food”.
In the court documents, which were filed in U.S. District Court in Chicago, Magee notes that the drive-thru windows “lack any meaningful accommodation for the blind”.
According to the Chicago Tribune, the lawyer involved in the case, Roberto Luis Costales, has suggested that the issue be resolved by “McDonald’s allowing blind customers to call and order food, which would be brought out to them by staff”.
A McDonald’s spokeswoman told WMAQ last week the company hadn’t yet received the lawsuit but didn’t comment on pending litigation as a general practice.
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The lawsuit is seeking “McDonald’s late night drive-thru restaurants throughout the United States readily accessible and usable by blind and visually impaired individuals”, as well as “reasonable attorney’s fees”.
