The national airline also placed in the top three in three other categories: Best Economy Class Onboard Catering, for the quality of meals, quality of food and beverage selection, and visual presentation; Best Airline Staff Service in Asia, for efficiency, friendliness, hospitality and overall consistency; and World’s Best Airport Services. Since winning the Skytrax award a year ago, ice has seen: • 35% more TV channels introduced • 20% more TV Box Sets introduced • 35% more audio channels introduced • An enhanced selection of content for hearing and visually impaired customers with Audio Description and Closed Captions • Content offered in 37 languages The airline has also expanded Live TV across its fleet including Live TV Sports Channels featuring high-profile sporting events, including this year’s Rio Olympics. This year’s Skytrax awards were based on a total of 19.2 million completed surveys covering 280 airlines, by customers hailing from more than 104 countries.
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Star Alliance, the way the Earth connects, has claimed the Best Airline Alliance title at the Skytrax World Airline Awards.
SkyTrax awards are exclusively based on customer survey and customer satisfaction measurement for their experience; from check-in to boarding, onboard comfort, cabin cleanness, food, beverages, inflight entertainment, staff service and associated travel items.
This year’s winners of the World Airline Awards, the global benchmark of airline excellence, were announced recently at the Farnborough Airshow in England. “We constantly invest in our product and services, both on the ground and in the air”, said Tim Clark, president of Emirates. “Our passengers give us positive feedback and we will keep improving our offerings to fit passengers’ needs”, said Steve Lin, EVA Air Chairman.
The independent survey evaluates traveller experiences across a wide range of airport services and then evaluates key performance indicators – from check-in, arrivals, transfers, shopping, security and immigration right through to departure at the gate.
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In sixth to 10th position were Etihad Airways, Turkish Airlines, EVA Air, Qantas, and Lufthansa. With just one easy stop in Taipei, travelers can connect onward to most major cities throughout Asia, including 30 destinations in China.
