“We’re hoping for the 8:35 a.m. flight”, said Elizabeth Drennan, who was planning to fly to Phoenix.
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Sharon McDonald’s flight was canceled Wednesday and she spent the night frustrated and truing to sleep on the floor of the airport.
Southwest officials said more than 221 flights were canceled Thursday morning as they positioned aircraft and crew. That’s following the cancellation of more than 600 flights Wednesday. Systems were gradually being restored throughout the day.
A Southwest Airlines computer glitch on Wednesday causing cancellations and hundreds of flight delays that has spilled over to Thursday.
After waiting three hours at the Dallas Love Field airport, Dallas resident Robin Finney ended up calling Southwest Airlines, canceled her Thursday flight and left the airport.
Southwest Airlines is trying to get back on track after a massive computer outage. Shortly thereafter, thousands of travelers from across the country then took to social media to complain of delayed flight departures and arrivals and the inability to check in for flights using Southwest’s Website.
Linda Rutherford, vice president of communications for Southwest, posted an apology on the airline’s website Thursday morning, telling customers, “your experience throughout the past 24 hours is not the service you should expect from Southwest Airlines”. “Our employees worked around issues with primary systems and utilized back-up procedures to get as many customers and checked luggage to their destinations as other teams worked to fix the technical issues”.
The ground stop caused delays at Reagan, Dulles and BWI.
Southwest Airlines is reducing the number of flights departing after 9:00 p.m. Central Daylight Time Wednesday evening in an effort to fully restore our system for tomorrow’s operation. “It’s, you know – we know we’ve disappointed customers today, and we’re really, really sorry about that”. Nine more were delayed.
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The airline extended a fare sale that was underway when the disruption began and said it would comment “in the next day or so” on compensation for affected passengers.
