The firm said it would talk to British and French authorities to ensure there is “no repetition of this disruption”.
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Over the weekend, United Kingdom vacationers had to endure hours in traffic on roads leading to the United Kingdom port of Dover, from where they meant to cross the English Channel by ferry or train via the Eurotunnel, with some having to spend the night in their cars as delays surpassed 15 hours.
P&O Ferries, which runs services from Dover, tweeted at one point early Sunday morning that delays on the A20 motorway were up to 12 hours, with a further two-hour wait once travelers reached the port.
Holidaymakers using the route to cross the Channel have been stranded for up to 15 hours in tailbacks since Friday evening, and police have warned the disruption could last until Monday.
Delays were blamed on staff shortages at French border controls at the port of Dover and Eurotunnel.
Mr Puissesseau said: “I am very ashamed of this situation”.
“I am so sorry for the British passengers starting their holiday with so long wait because of control”.
He added: “It’s worrying us that we don’t know the progress”.
He told The Andrew Marr Show: “What is unacceptable is just the way in which people have been left in the lurch – [with] one person checking the coaches, as I understand it”. She said: “I rode from the queue to the local shop four miles away to fetch water, biscuits and gluten-free food for people struggling in cars around us – some people were getting desperate”.
He added that he will “make so big pressure” that the delays should not happen again.
“Of course we are sympathetic about the need for heightened security checks in view of the French attacks”, Chapman said.
The port said it had raised concerns over French staffing levels with the United Kingdom government earlier this week, which were then brought up with its French counterparts.
British border agents moved in Sunday to help French officials ease the enormous backups for travelers trying to cross the English Channel into France.
Downing Street rejected suggestions that the delays may be a French retaliation for Brexit.
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“I am sure they will understand that any attempt to harm Britain or the lives of the British people will meet with a robust response by the United Kingdom, Her Majesty’s Government and their new lady Prime Minister who will undoubtedly be as resolute in defence of the British people as the first lady who held that office”. “There must be better processes put in place at the Port with extra personnel drafted in at peak times – otherwise there is a risk that Operation Stack may be introduced and we can not have a repeat performance of past year”.
