Even as it announced the cancellation of over 150 flights Wednesday morning, Delta Air Lines said operations were expected to return to normal “by mid-to-late afternoon Wednesday following an outage Monday that disrupted the airline’s flight schedule”.
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The conditions of carriage further state that the refund will apply to the unused portion of the ticket, or if no portion of the ticket has been used, “the refund will be an amount equal to the fare paid”.
These systems are also being worked harder, with new fees and options for passengers, and more transactions – Delta’s traffic has almost doubled in the past decade.
“We just don’t have a number for a specific region”, he said.
“The outlook for Wednesday’s operation is positive”, Delta said in an update on its website.
In mid-August 2015, a software bug in a regional air traffic control center was delayed for several hours hundreds of flights on the USA east coast, especially in busy areas of Washington and NY.
In a video posted on the airline’s website, CEO Ed Bastian said Delta probably will have cancellations and delays Wednesday too, although he didn’t give numbers.
“We haven’t been affected here because Skywest handles all the flights from Cody to Salt Lake”, YRA manager Bob Hooper said.
Delta extended its offer of compensation to affected passengers to noon Wednesday and gave them until August 21 to rebook flights without paying a change fee. Thousands more flights were delayed and passengers were stranded for hours, some overnight.
“We’re in the final hours of bouncing back from the disruption”, Bill Lentsch, Delta’s senior vice president for airport customer service and airline operations, said in an online posting. That’s in addition to the 680 flights Tuesday and more than 800 flights Monday that were canceled.
Delta agents did provide the Edwards with a hotel room so they could get a few hours of sleep before their scheduled flight to Fayetteville. Furthermore, the 24-hour ground staff work for restoration, and around 2,000 flight cancellations have also left their traces on the upcoming third-quarter financial statement.
“The airplane routing and crew routing is what kills you the next day”, said Jim Record, a retired airline pilot who is now an adjunct aviation professor. Both the top executives told their customers that they are thoroughly probing the problem.
Leocha said Delta should let passengers rebook their travel at no extra cost for up to a year as compensation for lost vacation time, missed weddings or other inconveniences. The Delta IT team is still trying to identify the root of the problem.
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“They need to pay for the problem, not the consumer”, he said.
