The Atlanta-based airline, which had been leading major carriers in reliability, is far from alone in stumbling.
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Edwards did not have specific data on how numerous delays and cancellations Wednesday affected Detroit Metro Airport travelers, but he advised customers to check delta.com or the airline’s app, Fly Delta. Last month, the average Delta flight was 87 percent full. Many that operated were late.
A power outage in Atlanta on Monday morning caused computer issues that forced Delta to ground all flights for almost six hours. “I think the fare should stay the same, absolutely”. “This isn’t who we are”. He added that equipment did not switch over to backups as designed. “Other systems did. And now we’re seeing instability in these systems”.
The airlines has lost tens of millions of dollars in revenue, according to analysts, while tens of thousands of its passengers have been affected.
Delta isn’t the only airline struggling with outdated technology, said Mark Jaggers, an analyst at technology research firm Gartner Inc. “Canceled flights have declined as the airline moves closer to returning to normal operations”, Wolf said. “As they’ve grown in importance and stature with more flights and customers, taking time to do maintenance becomes a bigger issue”.
Delta ranks third among all airlines around the world in passengers carried, according to aviation industry analysts at The International Air Transport Association. Radixx’s data center has backup power provided by three jet engines, Peri said.
The challenge of keeping systems upgraded is particularly steep because they operate around the clock and jetliners are in the air nearly constantly these days.
Q: How much sleep did you get this week? “The core design comes from an era when the presumption was the systems would go down every night”.
Gil West, Delta chief operating officer, said in a statement a critical piece of equipment failed at the airline’s headquarters, which caused a loss of power and key systems. As a bonus, Delta is giving away $200 in travel vouchers to those whose flight was canceled or delayed more than three hours.
If your rescheduled travel occurs beyond August 21, the change fee – typically $200 to $500 – will be waived but a difference in fare may apply.
Departing flights to Atlanta and Detroit have been delayed, while a flight to Minneapolis has been canceled. The carrier also fell victim to a reservations-system glitch in October.
“This is an area that we know was in need of investment”.
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When other servers that were connected to dual power sources came back on, he said, “they did not get responses from the 300 servers…”
