Thousands of people are still stranded, a day after Delta flights were grounded by a power cut.
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Delta Air Lines said it canceled almost 500 flights Tuesday as it tries to get operations back to normal following a computer systems failure Monday.
The airline canceled around 1,000 flights on Monday, Aug. 8, stranding passengers at airports around the globe.
“When you want to cry like the little kids who are stuck overnight at the airport but you’re an adult”, a user under the name Miriam Palmer lamented on Twitter.
Delta’s flight information was not showing correctly on Delta’s website or on airport information boards, and this could also take time to resolve, the carrier said in the latest update.
A Delta customer gets comfortable at Narita global airport in Narita, east of Tokyo.
Ryan Shannon, whose flight from Lexington, Kentucky, on Monday was delayed, said passengers boarded, were told to exit, waited about 90 minutes, then got back on the plane and flew to NY without further incident. “The company could have done a better job of explaining … what was happening”. For arrivals, there was on cancellation and two delays. By 3 a.m., passengers were getting irate.
Industry consultants say airlines face an increasing risk from computer disruptions as they automate more of their operations, distribute boarding passes on smartphones and fit their planes with Wi-Fi.
It was repaired a few hours later; however, the damage to itineraries had been done. It offered refunds and $200 in travel vouchers to people whose flights were canceled or delayed at least three hours.
A travel waiver issued Monday has been extended, allowing Delta passengers to change and rebook flights without paying change fees.The airline is also offering compensation to customers significantly affected. Others should complete this form.
Faasuamalie said at most 155 passengers were affected on each flight.
Thought the airline’s electronic systems are slowly returning to operation, Reuters reports that Delta has already canceled 300 flights today as it attempts to normalize the chaos. He said the airline’s investigation into the cause of the outage was continuing but said there were no indications of hacking. According to the company’s website, tickets must be reissued by Friday.
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For some, Delta isn’t going far enough to remedy the problem.
