Customers can visit their local T-Mobile store where they bought the device or call 611 or 1-800-937-8997 to do this, and they can then use their refund to choose a similar device or any device in T-Moble’s stores, including a new Note7 replacement which we expect to be available in the next two weeks.
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There were no confirmed reports of any injuries.
This may be a major blow for Samsung, which was boasting of strong sales of the Galaxy Note and has seen fortunes in its smartphone business rise on the back of the flagship Galaxy S7. Yonhan reported that Samsung was planning the recall yesterday and was working out the details with all carriers. Samsung said it was aware of 35 reports of affected Note 7 batteries.
Samsung, a giant South Korean company, said it had been alerted to 35 claims of faulty phones worldwide.
Samsung launched the Note 7 on August 19 in some markets, including South Korea and the US. Reports coming in state that the problem occurred from faulty devices has been pointed towards the batteries.
But the brokerage said that scenario was unlikely, as it expected Samsung to resolve problem before the fourth quarter of the year. He refused to name the battery supplier.
“There was a tiny problem in the manufacturing process, so it was very hard to figure out”, Koh told reporters at a news conference. “We will have an update for Australian customers early next week”.
Germany’s biggest operator Deutsche Telekom said it had stopped delivering orders for the Galaxy Note 7, while French operator Orange said on its website that it had stopped pre-sales of the phone and postponed its planned sales launch – scheduled for Friday. It’s unclear at this point how many people who may have been considering the purchase of a Note 7 might decide to go with a new iPhone 7 instead.
“If the exploded phone had burned near my head, I would not have been able to write this post”, she said in a popular online forum Thursday, where she shared a photo of the scorched Note 7 and described dousing the flames. Further roll-outs have occurred since in markets like China, where sales started just this week.
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Starting immediately, customers who are concerned about using the Note 7 can return the device to T-Mobile for a full, complete refund.
