Samsung’s Note 7s are being pulled from shelves in 10 countries, including South Korea and the United States, just two weeks after the product’s launch.
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According to Samsung’s mobile business president Koh Dong-jin, one of the company’s battery suppliers has caused the phablet to explode.
In a statement, Samsung said: “Samsung is committed to producing the highest quality products and we take every incident report from our valued customers very seriously”.
It may spend US$1 billion to replace all of the 2.5 million Note 7 phones that were shipped since they went on sale two weeks ago.
As of September 1, Samsung has recorded at least 35 cases of defective Samsung Galaxy Note 7. because of this, they chose to cease the sales of the device in the global market. The Samsung Galaxy Note 7 battery problem is said to have stemmed from the brand’s fast charging feature. The company will be offering customers their choice of a refund, fix or replacement. And therefore, it is urging Samsung to announce the official worldwide recall immediately.
Reports of the smartphones catching fire and exploding while charging prompted the company SSNLF, +2.46% to stop selling the product and recall 2.5 million units.
The Korean tech company has issued general advice on the Note 7 issue, advising customers to stop using the phone and use an alternative device until it can confirm the impact on devices sold in Australia. There is still no information when Samsung will resume sales but those who have received their Note 7 units can have their phones replaced soon. A thorough investigation was made and Samsung discovered a battery cell issue. Customers will also receive a 25 dollar gift-card as a good will gesture.
The report also said Samsung Galaxy Note7 was still being sold at multiple retail stores in the U.S. on Friday, and if the company was going for an official recall, it should have reported the issue to Consumer Product Safety Commission (CPSC) first in the US.
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Samsung had launched the Galaxy Note7 last month in India at a price tag of Rs 59,900.
