“Shipments of the Galaxy Note 7 are being delayed due to additional tests being conducted for product quality”, Samsung said Wednesday in a statement to Reuters.
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A mere five days after official launch, reports of Galaxy Note 7 malfunctioning popped up, and the brand is taking this issue very seriously as shipments have been halted. She said media reports that Samsung has stopped shipments of the flagship phone are not true.
It’s now unclear what’s causing the dealy but some reports have said a small number of Galaxy Note 7 owners are claiming that their battery exploded.
There have been several reports in Korea and overseas that the big-screen Note phone exploded while charging.
The phone, which launched in South Korea and other markets on August 19, retails at 988,900 won ($887.23) in South Korea. When asked about it, a Samsung spokesman told ZDNet that “it was discussing the issue of Note 7 internally”.
While the Note 7 was received with enthusiasm, Samsung is likely rushing to contain this quickly before it can significantly impact the Note 7’s competitiveness with Apple’s soon-to-launch iPhone 7.
Although it remains unclear how many devices have been affected, Samsung has been quick to carry out additional checks and hold back some shipments.
Last week a Galaxy Note 7 owner posted pictures of the device after it exploded while charging. Samsung apparently took notice and say Korean ITM Semiconductor could be the cause for most of their faulty battery packs.
As we already said before, Samsung better fix the problem and deliver the goods as delays will greatly affect sales especially in this second half of the year. The firm has said it is utilizing all possible means to boost production.
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The report goes that Samsung reckons its various manufacturing partners burdened with the task of producing the phone’s battery pack are to blame.
