There were apparently several reports of just such a thing happening.
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Customers may proceed to the nearest official Samsung Electronics’ Service centre (Jordan, Lebanon, Iraq, Syria and Palestine) to have their units inspected and replaced within the coming short weeks.
Friday saw Samsung announce that it will indeed be issuing a global recall of all Galaxy Note 7 phablets.
“Customers who have purchased a Galaxy Note7 from Samsung are entitled to a new Galaxy Note7 (and a courtesy device until replacement Galaxy Note7 stock arrives) or a full refund”.
Sources from Samsung Electronics were also cited saying that “as a follow-up of the battery issue, we made a decision to temporally stop using Samsung SDI’s battery for Galaxy Note 7”.
The mass recall of the Galaxy Note 7 smartphones over faulty batteries is expected to cut Samsung Electronics’ second-half operating profit by about 820 billion won (US$738.20 million), an analyst said on September 5.
Samsung has confirmed that 35 cases of its newly launched devices exploded while being charged.
The firm said it had sold more than one million Note 7 smartphones in 10 countries so far including South Korea and the US. Refurbished phones refer to used and inferior phones which are repaired and resold by their manufacturers.
According to the website Engadget, the Galaxy Note 7 recall is the highest-profile such incident in the history of tech.
Samsung is also offering a US$25 gift card of bill credit from select carriers in the United States, but it’s uncertain if they would implement the same in this region.
Through the recall, customers are allowed to exchange their Galaxy Note 7 with another unit through the retail store where they acquired the smartphone.
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Samsung has offered no official statements on the cost of the recall; the $1 billion number tossed around is an estimate from analysts.
