In the United States, T-Mobile also offered users with a full refund for the handset. It also advised them to turn off their phones and use an alternative device until a remedy is provided.
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According to reports of incidents occurring elsewhere, the fault with some batteries results in some devices catching fire or exploding while being charged.
Samsung calls for a worldwide recall of their Samsung Galaxy Note7 due to cell battery problems.
“For UK customers who have Galaxy Note7 devices, Samsung in collaboration with its partners and operators, will voluntarily replace their current device with a new one”.
Roughly 65% of the batteries for the smartphone were supplied by Samsung SDI with the remainder made by Hong Kong company Amperex Technology.
Roland Certeza, GTA executive vice president of sales and marketing, said, “The safety of our customers is important to us, so we are complying with Samsung’s recall of the Note 7 and working closely with Samsung to handle the recall process and quickly address the needs of our customers who have already purchased this device”. While it didn’t confirm how much the replacement would cost, its head of its smartphone business said it would be a “heartbreaking amount”, according to Bloomberg.
For Samsung, this is a major headache for a product that was highly-anticipated and positioned to serve as a direct competitor to the iPhone.
A company statement said that Samsung is “currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market”.
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Despite that, the company’s smartphones have been on the up thanks to both positive critical and public reception. We’ll update you as soon as we hear anything more about this issue and when customers will be able to purchase the Galaxy Note 7.
