Samsung has since announced it will replace users’ Galaxy Note 7 handsets free of charge and halt use of the batteries from Samsung SDI until the issue is resolved.
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Customers can also ask for a ask for a full refund if they don’t want another Galaxy Note7.
This is probably the largest ever recall of high-end smartphone by the Korean giant despite the fact that just 35 phones out of 2.5 million Note 7 units were said to be affected.
For investors, this made Samsung the more attractive proposition before its battery recall.
Customers can either return Galaxy Note S7 owners to the place of purchase, or call the company on 1300 362 603.
Samsung has issued recalls of various versions of its Galaxy Note 7 due to battery problems, which is seen as having a positive effect on Apple’s revenue, according to analysts at Drexel Hamilton. It also advised them to turn off their phones and use an alternative device until a remedy is provided.
The extent of the financial setback this expensive exercise might cause Samsung has been kept officially quiet, with only the company’s President of its mobile division, Dongjin Koh, revealing that it would be a “heartbreaking amount”.
For customers who already have the Galaxy Note7 device in the Levant region, Samsung Electronics Levant said it will voluntarily replace their current device with a new one.
“Samsung should immediately initiate an official recall with the Consumer Product Safety Commission given the serious nature of the safety problem it identified with the Galaxy Note7”. “It will cost us so much it makes my heart ache”.
Meanwhile, according to Tech Times, many consumers are not happy with how Samsung deals with the recall issue.
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Replacement “courtesy” devices will be available from tomorrow, Wednesday the 7th of September.
