However, Samsung, being a market leader in Android-based smartphones, could put its image on stake.
Advertisement
“Samsung might have over-exerted itself trying to pre-empt Apple, since everybody knows the iPhones launch in September”, said Chang Sea-Jin, business professor at Korea Advanced Institute of Science and Technology.
Samsung added that courtesy devices are available for loan, subject to stock availability, to Galaxy Note 7 customers, while they wait for their Galaxy Note7 exchange. The Galaxy Note 7 was charging with its original charger.
Samsung Galaxy Note7 smartphones on display at a Samsung showroom in Seoul.
What if I’ve pre-ordered the Galaxy Note 7 and it hasn’t arrived? The biggest launch for a Note phone in Samsung’s history has now become their biggest smartphone recall, with more than 50,000 Australian owners affected.
Samsung, however, immediately responded to the crisis.
“Samsung is committed to our valued customers, where their safety and ongoing customer experience is our absolute top priority”, said Mr Eugene Goh, Vice President, IT & Mobile, Samsung Electronics Singapore. (OTCMKTS:SSNLF) accelerated the production of its Galaxy Note 7.
Although the exact reason for the increase in demand remains is still unclear. Samsung said it narrowed the problem to a “battery cell issue” in the device’s lithium battery.
6, that it has immediately suspended sales of the Samsung Galaxy Note 7 smartphone until further notice.
The company that provides insurance for gadgets, conducted a simple survey asking about 1,000 people asking them whether they would upgrade to the upcoming iPhone 7 that is expected to be announced in a day’s time.
“It needs to inform users about the cause and solutions it adopted before the competition tries to drag the issue”. Samsung and Australian carriers are offering the choice of a full refund, fix or replacement on all devices.
KitGuru Says: Things appeared to be going well for the Galaxy Note 7 sales-wise until this hit.
“Generally, original design manufacturers (ODMs) have proper security checks at each manufacturing stage”.
Since we have seen quality devices from Samsungin nearly all price segments, it is hard to believe that it missed on quality checks.
Advertisement
“Samsung will be taking care of the reimbursement to the damages”, the report quoted him as saying. Crushader said that Samsung had already agreed to cover the cost.
