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Samsung Launches Exchange Program For The Galaxy Note 7
It follows reports of the 988,900 won ($885) phone igniting while charging.
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Samsung has stated that as of September 1, there have been 35 cases reported worldwide of the smartphone exploding when charging.
Samsung on Friday, announced that it has halted sales of the new Galaxy Note 7 and issued a product recall, after confirming battery problems caused some devices to explode or catch fire.
Samsung is allowing Galaxy Note 7 customers to swap their handset either with the Galaxy S7 or S7 Edge phones.
Samsung Electronics declined to comment on the report on Friday, but said it was conducting the inspection with its partners, it said.
The leading smartphone company also said that the exchange of the Galaxy Note 7 phones will begin as early as next week.
It said it can not comment on the cost of replacing sold Galaxy Note 7 phones, but it’s a huge amount.
Samsung would recall 2.5 million units shipped globally to countries including the US and South Korea, and offer new devices to existing users.
Shipments of the Galaxy Note 7 smartphone were delayed in South Korea this week for extra quality control testing. This program was launched in response to the recent announcement regarding isolated battery cell issues with the Galaxy Note7 device.
The official, who wanted to remain anonymous, also said that Samsung’s investigations have revealed that the reported incidents of explosions of the newest Galaxy Note 7 handset are linked to its battery.
It has agreed to replace customers current Galaxy Note 7 with a new one when stock becomes available.
UPDATE: A second Samsung statement said they are working with carrier partners to announce details of a USA product exchange program as soon as today.
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Ariel is one of dozens of Samsung owners who have posted pictures and videos of their faulty phones online.