[THE INVESTOR]Samsung Electronics is expected to seek a turnaround with its secret weapon “Onyx Black” Galaxy Note 7 in winning back customers on its home turf after a massive recall of the big-screen smartphone globally.
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Samsung has released Canadian details for the 10-country recall of 2.5 million smartphones, after reports that some of their batteries have exploded or caught fire due to defective batteries.
Customers can either choose to exchange the phone at Suntec Singapore Convention and Exhibition Centre or via free home delivery.
After news of exploding batteries last week, Samsung has advised that phones that made it onto the United Kingdom market will be exchanged. Optus has updated its commentary on the Note 7 recall, but simply states that customers visiting Optus stores will be issued “a temporary replacement phone”, or the choice to switch to another handset on a fresh contract.
Its initial investigations had revealed a battery fault that affects 24 in one million handsets.
A Samsung Galaxy S5 smartphone is held next to a logo of Apple in this September 23, 2014 illustration photo in Sarajevo.
“We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers”, the firm said in a statement last week. While the global recall is yet to become official, a fresh unit in Australia has exploded leaving the owner with a huge AUD 1,800 (roughly Rs. 91,600 or $1,400) damage bill.
“Samsung told me this is the first case in Australia”, he said. A Weibo tipster has shared that the company will very much take advantage of this feature in order to get head-to-head with its archrival iPhone 7 Plus, which is about to be unwrapped today, September 7. But even if a ban was placed on just the Galaxy Note7, how would that even work?
Samsung’s unofficial recall could have some more wide-reaching effects for those looking to board airplanes with their Galaxy Note7.
The company announced a global recall after reports of the device catching on fire while charging. Now it turns out the company may have a clever plan to promote the Galaxy Note 7 starting next month.
Crushader, who has since been identified as Tham Hua, says that Samsung provided him with a replacement device and has offered to pay for the damage to the hotel room.
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There is also a good news for those who have pre-ordered the Galaxy Note 7.
