BGR reported that Samsung has already addressed the issues and will start shipping the new Galaxy Note 7 devices as early as this week.
Advertisement
Bloomberg also notes that Pelham Smithers Associates equity analyst Sanghyun Park believes the decision to recall the Galaxy Note 7 came all the way from the top. First, we have the delay, which will certainly be felt by those most eager to get their hands on the brand-new Note. Still, a rather quick response to recall all of the 2.5 million shipped Note 7 devices could minimize the impact long-term, especially since immediate financial loss is less important than the potential damage to reputation in the business world. That’s expected to take between three and four weeks. Industry sources told TOI that the company has firmed up a new launch plan after deliveries had to be cancelled on Friday due to a global recall. Also, if you choose to shift to a less expensive smartphone instead like the Samsung Galaxy S7, they will credit the difference between both devices back to you. Samsung has set up a web form, or you can call its customer service line on 1300 362 603. However, the current issue regarding the Samsung device is a very serious problem, and the phone’s users are hoping that the company will find a way to resolve this issue and prevent it from happening again in the future Galaxy smartphones, The Bitbag reported.
“Samsung is taking a proactive approach to address customer needs around the Note7”, said Tim Baxter, president of Samsung Electronics America, in a statement.
Additionally, as part of the exchange program, Samsung is offering consumers a $25 gift card from select carrier outlets for consumers buying the Galaxy S7, Galaxy S7 Edge or the Note 7.
“Courtesy devices will become available from this Wednesday (September 7, 2016)”.
“Some customers anxious about their batteries returned the devices for a full refund, but such customers were few and far between”, said another official at a mobile carrier.
Advertisement
Oculus urges Note 7 owners to contact Samsung and replace their smartphones before using them together with the Gear VR.
