Samsung has recalled all 2.5 million Galaxy Note 7 handsets sold to date, even though it’s thought that only a very small percentage of them are at risk of exploding from a battery fault.
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According to market research firm Gartner, Android’s market share for worldwide smartphone sales stood at 86.2 percent in the second quarter of 2016. When new Note 7 devices are available, AT&T will also allow users to exchange for those phones.
She’s having second thoughts about buying another newly released device, especially after losing all her personal data stored in the destroyed Note 7, she said.
Can I keep using my Galaxy Note 7?
For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks.
Samsung, however, immediately responded to the crisis.
“We will share the findings as soon as possible”.
You might be a bit confused by the wording because you’re wondering, didn’t Samsung recall the phones?
In a statement this morning Samsung said it has identified the affected inventory and stopped sales and shipments of those devices. Samsung did not immediately respond to a request for comment on whether it will officially recall the Note 7.
“There was a tiny problem in the manufacturing process, so it was very hard to figure out”, Koh told reporters at a news conference. It was welcomed by the mobile industry but as expected, not everyone is happy as Consumer Reports still wants Samsung to make an “official recall”.
The recent announcement of refund, fix and replacement will also give users options to take a call on the situation at hand but, according to Pathak, eventually it is the transparency and swift action that will count.
“My brand new Note 7 exploded this morning while I was still asleep, it was plugged in and charging”.
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It is a colossal own-goal for the leading Android smartphone manufacturer, with Apple set to unveil its iPhone 7 on Wednesday (7th September).
