Samsung Electronics Australia officially announced the voluntary recall of the phones on Monday, following similar moves overseas, citing “isolated battery cell issues”. They should be slightly more expensive than customer-used devices, but cheaper than the full $850 price you’d be paying on a brand new Galaxy Note 7.
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Samsung has recalled all 2.5 million Galaxy Note 7 handsets sold to date, even though it’s thought that only a very small percentage of them are at risk of exploding from a battery fault.
After suspending sales of its Galaxy Note 7 flagship smartphone Samsung has revealed details of the United Kingdom and Ireland Product Exchange Programme for Note 7 owners. Samsung chose to recall all the almost 2.5 million Galaxy Note 7 units sold thus far to ensure customer safety. But the South Korean-based company was forced into an embarrassing recall following reports that some phones were going up in flames while charging.
One incident happened in a Perth hotel room where the burnt Samsung Galaxy Note 7 caused damage worth $1,800 after the fire charred the bed sheet and carpet of the hotel, reports The Australian. The fiasco would also affect the future sales of the Note 7.
“We are encouraging customers to exchange their Galaxy Note 7 by taking advantage of the Product Exchange Programme”.
Hua said staff had “no idea” what to do with his phone when he took it to a Samsung store “wrapped in newspaper and inside a zip- lock bag”.
Further information on the Samsung recall can be found here.
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Customers may proceed to the nearest official Samsung Electronics’ Service centre (Jordan, Lebanon, Iraq, Syria and Palestine) to have their units inspected and replaced within the coming short weeks.
