British Airways has apologized for delays caused by computer glitches in check-in systems and warned that there may be further troubles.
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An estimated 26 airports were affected by the IT problem on Monday and Tuesday, which meant that staff had to check in customers manually and issue hand-written boarding passes, causing flight delays. This problem comes after about a month after problem came in Delt that resulted in global computer outage and almost 2,000 flight cancellations.
Long queues formed at BA’s two main London hubs, Gatwick and Heathrow, while passengers have also been reporting problems across Britain, Europe, and the US.
British Airways has been forced to apologise to passengers after a third glitch to its new check-in system in as many months delayed flights around the world.
The passengers complained of delays at check-in, the baggage drop and on the tarmac waiting for take-off, BBC reported. However, we can not see how this helps because people still need to line-up at security, and British Airways’s system does not seem to show they have checked in.
When asked exactly what and where the technical problems are, the spokeswoman said: “It is patchy”.
Ewan Crawford, of Glasgow, said he was at Chicago O’Hare International Airport.
It added: “Our colleagues are doing everything possible to check in customers for their journey”. The airline has since apologised for the outage and has urged passengers to check in online before travelling to the airport. Thousands of passengers had to wait for hours in several airports. The airline described the outage as an “IT glitch”.
He told the Press Association: “All the systems literally just had a meltdown, basically”. Customers were advised to check in online before reaching the airport.
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The campaign group, which blocked a main road to London’s Heathrow Airport in August, said City airport was designed for the wealthy while those who lived near the site struggled on low salaries.
