“Samsung is fully committed to providing the highest quality products to our consumers”, the company said in a statement.
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A model demonstrates waterproof function of Galaxy Note 7 new smartphone during its launching ceremony in Seoul, South Korea.
Samsung reported the biggest profit in two years in the second quarter, helped by strong demand for Galaxy S7 smartphones as United States carriers promoted the product, letting Samsung cut back its own marketing expenses during the quarter. Amazon and Best Buy have also said they are no longer selling the Note 7.
The 34-year-old living in the port city of Busan said that she was bruised when she rushed out of bed after her phone burst into flames, filling her bedroom with smoke stinking of chemicals.
“We have received several reports of battery explosions on the Note 7 that was officially launched on August 19”.
The company said it has not found a way to tell exactly which phones may endanger users out of the 2.5 million Note 7s already sold globally. She did not accept the compensation.
The Note 7 has been given universal praise including a five star review from Daily Star Online. Samsung said it would replace devices under warranty if it failed, but it declined to let customers swap phones otherwise or to issue a broader recall.
USA mobile networks sell the Galaxy Note 7 for at least $850.
The mobile division accounts for the lion’s share of Samsung’s business, but has been increasingly squeezed by competition both from Apple’s iPhone and by lower-end devices from Chinese rivals such as Huawei.
The Note 7, which runs on Android, is brand new to Samsung’s smartphone lineup. The company’s shares rose 0.8 percent early Friday after falling 2 percent the day before. Local reports that Samsung has stopped shipping the flagship phone are not true, according to company spokeswoman Sophia Kim. It did not say if those phones are different from the ones sold in South Korea.
Post-explosion photos, highlighting burnt and crisp devices, have since popped up on social media sites. There have been no reports of injuries related to the problem. By the time devices would be replaced, Apple’s new launch would take place.
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The Galaxy Note 7 smartphone is the latest iteration of Samsung’s Note series that feature a giant screen and a stylus and usually inherit designs and features of the Galaxy S series that debut in the spring. Samsung also said that customers of select wireless carriers would receive a $25 gift card.
