An employee poses for photographs with Samsung Electronics’ Galaxy Note 7 new smartphone at its store in Seoul, South Korea, September 2, 2016.
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While of the other side, Those galaxy note 7 which is sold in China highlight a changed battery using and that are not being recalled by Samsung company.
Ariel Gonzalez’s two week old device caught fire after he was charging it before class. “Samsung did not say when the Note 7 will be available for general purchase”, the report added.
Customers who have already purchased and received a Galaxy Note 7 can return the device for a brand-new, nonflammable one. Such a large recall is unprecedented for Samsung which has long prided itself for manufacturing quality devices.
Samsung said on Wednesday it had stopped supplying the top three local carriers with the phone, priced at 988,900 won ($886) in South Korea, and was delaying shipments as it conducts additional quality tests.
“To date (as of September 1st) there have been 35 cases that have been reported globally and we are now conducting a thorough inspection with our suppliers to identify possible affected batteries in the market”. Samsung Malaysia Electronics said it is now conducting a thorough inspection with its supplier to assess its devices’ batteries.
Samsung smartphone business president Koh Dong-jin announced the recall in Seoul on Friday and expressed regret at the move, which will affect markets including South Korea and the US, where models feature a different battery, according to a Reuters report.
The company has decidedly pulled off its flagship handset off the shelves, assuring to restore the stocks once the battery problem is fixed.
Samsung conducted “a thorough investigation” and discovered the faulty battery issue after some buyers reported their phones caught fire or exploded while charging.
The battery issue comes less than a week before Samsung’s biggest rival, Apple, is expected to reveal its new iPhone next Wednesday.
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The planned release of the Note 7 in several European countries has not been suspended over growing safety concerns.
