Earlier this week, the US Federal Aviation Administration strongly urged its passengers not to turn on or charge Samsung Galaxy Note 7 smartphones on aircraft.
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Koh Dong-jin, head of Samsung’s mobile division, told reporters that a total of 35 complaints had been filed with its service centers at home and overseas for the Galaxy Note 7’s battery problem as of September 1.
In the meantime, if you bought a Galaxy Note7, you should stop using it and contact your place of purchase for a replacement phone, meaning a phone with a different model. Samsung has already announced that it will halt the sales of its Galaxy Note 7 smartphones and will prepare replacement devices for phones already sold after finding problems with the battery cell used.
In a statement posted Saturday on its website, Samsung asked users around the world to “immediately” return their existing Galaxy Note 7 and get a replacement. Samsung plans to provide Galaxy Note 7 devices with new batteries in South Korea starting September 19, but schedules for other countries vary.
An investigation by Samsung found faulty rechargeable lithium batteries from one of its suppliers were the cause of the fires. Regarding the U.S. CSPC and FAA’s ban issues on Note 7, some IT market insiders responded that the authorities have “gone overboard”, worrying that recent rising protectionism and increasing trade-restrictive measures beyond tariffs in the United States also might have contributed to their decisions. Late Friday, the U.S. Consumer Product Safety Commission urged owners of the phone to turn them off and leave them off.
Maswings Sdn Bhd, a wholly-owned unit of Malaysia Airlines, has banned passengers from using the Samsung Galaxy Note 7 smartphone on its flights due to safety concerns.
The national flag carrier’s warning comes as other global airlines, such as Qantas, Virgin Austra¬lia and Etihad, have also taken similar steps, asking customers to not to use or charge Samsung’s Galaxy Note 7 during flights.
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Samsung released the Galaxy Note 7 on August 19.
