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Frustration for thousands of BA passengers after ‘worldwide’ glitch at check-in desks

A British Airways spokeswoman said while the airline had some codeshare flights with Cathay Pacific and Qantas, passengers checking in at Auckland Airport would not be affected.

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The extent of the computer problem, which first emerged late Monday in North America, was not immediately clear.

On Monday customers in the United States and Canada reported delays at several airports due to IT problems.

Ewan Crawford, of Glasgow, who was waiting at Chicago O’Hare International Airport for a flight to Heathrow, tweeted: ” Never a good sign when they deliver water to the gate! Customers were advised to check in online before reaching the airport.

The airline said it was operating a limited number of services from Dublin and Amsterdam to London Southend Airport, with complimentary rail connection to London, to facilitate passengers disrupted by the actions at London City Airport.

At London City Airport, a few miles east of the Canary Wharf financial district, flights to and from its European destinations were delayed after nine protesters locked themselves together on the runway.

The incident came to light when angry passengers took to social media site to vent their frustration at the delays, with some uploading pictures of hand-written boarding passes to Twitter.

“We are sorry for the delay to their journeys”, it said. “The check-in system is now working and customers are being checked in as normal in London and overseas”.

British Airways is owned by the London-based International Airlines Group that also includes Spain’s Iberia and Ireland’s Aer Lingus.

The Black Lives Matter activists said they were protesting there because it serves a “small elite” while thousands of non-European migrants are dying while trying to cross the Mediterranean.

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The disruption comes about a month after Delt was hit by a global computer outage that caused days of travel chaos, including about 2,000 flight cancellations.

In a consumer-led industry it is vital to stamp out these system crashes by identifying the problem and ensuring it doesn’t happen again