Samsung on Saturday urged consumers around the world to stop using their Galaxy Note 7 smartphones immediately and exchange them as soon as possible.
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On Sept. 2, Samsung Electronics said in Seoul that it has chose to recall all of Galaxy Note 7 smartphones sold worldwide as some of the gadgets were founded faulty in battery.
The South Korean smartphone giant this month issued a global voluntary recall of some 2.5M of the Note7 due to a battery problem which some users have claimed has exploded or caught fire. The latest statement from the company puts things more clearly: “We are asking users to power down their Galaxy Note7s and exchange them now”. FAA issued a warning regarding Galaxy Note 7 and even the smartphone has been banned as baggage on flights.
Jet Airways, the Indian airline flying from Oman to India, has also banned passengers from carrying Samsung’s Galaxy Note 7.
A new report suggests that Samsung will be deactivating all Galaxy Note 7 handsets that need to be exchanged after September 30th. The strong verbal warning from USA authorities came after Samsung Electronics willingly stopped selling the product after preliminary finding on battery defect in lithium-ion pack in some devices and offered to replace or refund the entire 2.5 million devices already sold over the last month.
On Thursday, the US Federal Aviation Administration said travelers should not use or charge them while in the air, or stow them in checked luggage.
An independent poll conducted by SamMobile, a website created by fans of Samsung Electronics gadgets, found similar responses to the Galaxy Note 7 recall.
According to an online survey of 11,621 Internet users by a USA technology news website, Android Police, 39 percent said the recall “hasn’t affected my trust or perception of Samsung’s brand”. Samsung also made a decision to suspend sales after the recall. Some 2.5 million of the premium devices have been sold worldwide, the company has said.
The battery trouble comes as Samsung’s archrival Apple launches new iPhone 7 models, with the California company predicting brisk sales as it began taking orders Friday.
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The firm refused to identify the supplier of the faulty battery but said sales in China, where it uses a different supplier, would be unaffected. In the meantime, users can return the Note 7 for another device.
