European customers faced delays early Tuesday. By 8 p.m. EDT, there were already long queues and thousands of frustrated passengers at airports around the world.
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“We’ve experienced some problems today, which our IT teams are working to resolve as quickly as possible”, the airline said Tuesday via Twitter, without specifying what had caused the systems failure.
Airlines had had a hard period this summer, with many of them facing technical problems that caused delays and cancellations, according to commentators.
Some shared pictures of the handwritten boarding passes they had been given.
There seem to be no cancellations so far, however. The delays were caused by a recent upgrade to the airline’s check-in system which was upgraded in October of last year with the rollout coming to completion this year.
London City Airport, which serves close to 12,000 passengers a day, announced shortly after midday that the runway had reopened and that flights were resuming.
The airline apologized and said passengers are now being checked in at Heathrow and Gatwick Airports but that the process may be “a bit slower than usual”.
Ewan Crawford, of Glasgow, said he was at Chicago O’Hare International Airport.
“We are awaiting the arrival of specialist resources that are able to “unlock” the protesters”, the force added in a statement.
Some people shared images of hand-written boarding cards that BA staff had given them.
‘In the meantime our outstations are doing all they can to support our passengers locally, and check-in has been enabled at some airports’.
Stewart, a Director at the Open University in Scotland, tweeted: “Dear British Airways, could you turn the wifi BA 2953 please so we can work whilst stuck here on tarmac?”
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Londoner Mr Walker checked in online before arriving to catch his flight but said staff on the ground could not access their computer systems to see which passengers had gone through security.
