British Airways travellers are experiencing delays globally due to a computer glitch in the check-in systems, the latest in a string of technical failures to hit major global airlines.
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Customers were invited to check-in online before reaching the airport because checking in at Heathrow and Gatwick Airports took longer that usual. “We are sorry for the delays some customers are experiencing as they check-in for their flights”, it said in a statement.
“This has affected a number of our airports”, it added.
When asked exactly what and where the technical problems are, the spokeswoman said: “It is patchy”.
The airline had to provide hand written slips in place of boarding passes. Last month, American carrier Delta Air Lines flights were grounded around the world after a “small fire” caused the cancellation of 2,000 flights globally.
British Airways planes at its London Heathrow hub.
City Airport in the east of the capital delayed flights as protesters swam across a dock and “occupied” the runway.
The airline is not the only one to have suffered an IT problem in recent weeks.
Approximately 323 British Airways flights were delayed on Monday, according to tracking by Flight Aware.
This latest IT problem faced by a major airline highlights the need to stay on top of digital services; in order to avoid losing revenue, and public embarrassment. Tweeters also disputed the back to normal check-in claim.
Less than three weeks before that, Southwest Airlines canceled more than 1,000 flights following a system failure.
The problems started in the USA just after midnight United Kingdom time but, as ever with delays like this, the effects were felt globally, with delayed planes ended up in the wrong place.
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