Samsung confirmed 35 cases of the Galaxy Note 7 catching fire as of September 1, majority occurring while the battery was being charged, and the South Korean firm has announced a global recall of the new device. It had procured most of the batteries from its subsidiary.
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Samsung’s Note 7 had sought to up the ante on Apple’s iPhone with its dual-curved screen and water-resistant technology. The recall is due to an issue with rechargeable lithium batteries, batteries that were not made by Samsung but manufactured by one of its suppliers.
Samsung Galxy Note 7 is sold at VND18.99 million (US$849) in Viet Nam.
The South Korean manufacturer has announced an exchange programme for these phones.
“There have been a small number of cases reported globally and we are now conducting a thorough inspection with our suppliers to identify possible affected batteries in the market”.
“Our number one priority is the safety of our customers”.
PHILIPPINE Airlines (PAL) has barred the charging and use of Samsung Galaxy Note 7 devices on board all its flights.
Chinese people visit the Samsung roadshow booth promoting their latest Galaxy Note 7 smartphone, outside a shopping mall in Beijing, Thursday, Sept. 1, 2016.
The 5.7-inch pen-based phablet went on sale in Taiwan and nine other markets around the world, including South Korea, on August 16.
“We are expediting replacement devices so that they can be provided through the exchange program as conveniently as possible and in compliance with related regulations”, the statement added. In the interim, consumers can return their Note 7 for another device.
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After the incident, several other customers also complained that their phone exploded during charging or answering calls.
