Samsung plans to offer new replacement phones in the next few weeks to customers who own one of the devices. AT&T said it is determining its exchange process and planned to have more information Friday. “Because customer safety is our top priority, Verizon has stopped selling the Galaxy Note7”.
Advertisement
A Samsung user has posted a video of his mangled and charred mobile phone which he claims set on fire shortly after being plugged in to charge.
Verizon said Friday it is waiving the Note 7’s restocking fee through September 30 if customers wish to return the device, according to a report in the Verge.
The galaxy note 7 was to be made possible in the Indian business and there have been totally 35 cases that have been listed globally and now leading a precise review with suppliers to know possible changed batteries in the Indian market.
Samsung says it has sold 2.5 million phones so far.
In an official statement, Samsung said as of September 1, there have been 35 reported cases from around the world.
Now Samsung has officially announced the launch of the US Product Exchange Program for Galaxy Note 7 owners.
Samsung has also announced that it has identified the affected inventory and stopped sales and shipments of said devices.
Samsung conducted “a thorough investigation” and discovered the faulty battery issue after some buyers reported their phones caught fire or exploded while charging. The company is willing to voluntarily replace Note 7 devices with new ones effective immediately.
Samsung went ahead with its China launch, stating that the batteries used in those models were unaffected, while sales in all other countries have been suspended.
Advertisement
The battery issue comes less than a week before Samsung’s biggest rival, Apple, is expected to reveal its new iPhone next Wednesday.
