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Samsung to limit risk of exploding Note 7 batteries through software update
Samsung did not answer emails and calls seeking confirmation of the reports.
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Samsung confirmed earlier this month that it has seen 35 confirmed cases of overheating Galaxy Note 7 handsets worldwide, which prompted the company to recall all 2.5 million handsets sold and replace them with brand new ones. The update for users in South Korea will start September 20, and the company hasn’t said when it will be available in other countries. It’s unclear if Samsung will make the update available to others overseas.
For its next batch of Note 7s, the company is planning to switch from its main supplier of batteries, its sister company Samsung SDI, to China’s ATL, which is Apple’s main supplier for iPhone batteries, according to ZDNet.
The report doesn’t detail if regions outside of South Korea will get the charge-limiting software update. The problem for Samsung is that in the United States alone there have been 70 cases of the smartphone catching fire as it charged due to a defective battery inside the device.
The agency also said it is working quickly to determine whether a replacement Galaxy Note 7 is an acceptable remedy for Samsung or their phone carriers to provide to consumers. In addition, the Redditor claimed Samsung would begin shipping the new Galaxy Note 7 with a packaged Gear VR, and a bag to return the old Note 7. But the biggest problem is that users who want to take Samsung up on its exchange offer still have to live with a device that could explode and cause some real damage after that.
“We ate the pizza among a few of us”, Lee said by phone.
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Corrected, 1:47 p.m. PDT: The story previously misstated the model of the Samsung phone that burned a 6-year-old boy’s hand in Brooklyn, New York. Really if a phone has the potential to be this unsafe it makes ideal sense to look into reducing the risk.