Amid the exploding battery issues with Samsung’s flagship Galaxy Note 7, the company has recalled the device sales. The South Korean giant has issued a formal global recall of the latest Note device due to concerns over the battery used within the device.
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Samsung has now acknowledged the issue and the company have halted the sale of Samsung Galaxy Note7.
Samsung is still in the early stages of executing the recall, with the phone maker and cellular providers scrambling to deal with the logistics of halting sales of a major device as well as replacing that many phones.
But Samsung SDI, a sister company of Samsung, which is a supplier of Note 7 battery cells, said it had not received any reports about faulty batteries. “We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible”, Samsung said in a statement.
“For customers who already have Galaxy Note7 devices, we will voluntarily replace their current device with a new one over the coming weeks”.
As of Friday, there have been 35 cases of defective cells in the tablet reported globally.
“To date (as of September 1) there have been 35 cases that have been reported globally and we are now conducting a thorough inspection with our suppliers to identify possible affected batteries in the market”, Samsung said in a statement.
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Koh Dong-jin, president of Samsung’s mobile business, said on Friday that customers who had already bought Note 7s will be able to swap them for new smartphones, regardless of the purchasing date. “We will announce details of when the Samsung Note 7 will be available once the date has been confirmed by Samsung”. “We are encouraging customers to exchange their Note 7 by taking advantage of our Product Exchange Program”.
