Samsung Electronics Co Ltd formally recalled 1 million Galaxy Note 7 smartphones sold in the U.S., refunding the flagship phones, whose susceptibility to catching fire has damaged the image of the Korean powerhouse.
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According to the CPSC, “Samsung has received 92 reports of the batteries overheating in the USA, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage”.
One of the precautions that consumers should take note of is bringing the device into an airplane as it was announced that the Samsung Galaxy Note 7 should be powered off while boarding the aircraft to avoid accidents.
The Samsung Galaxy Note 7 has been the talk of the town lately.
After the different cases, Samsung made the unprecedented declaration to recall every single unit of the Galaxy Note 7 smartphones sold worldwide. Kaye said the South Korean company has now agreed to offer consumers the choice of a full refund or a replacement device.
Meanwhile, airline passengers were advised to turn off the phones when flying due to the safety risk. Some analysts say the recall could cost Samsung almost $5 billion in lost revenue this year. A formal recall was issued on Thursday.
Two weeks ago reports started surfacing of exploding Note 7 devices and within a day of the reports Samsung confirmed it was suspending its sales of the Note 7, citing a battery cell issue. But Samsung didn’t tell consumers at the time to stop using the device. “Our collaboration with the CPSC to fast-track a voluntary recall in the United States addresses safety concerns by ensuring we reach Note 7 owners quickly to exchange their devices”. Go to www.samsung.com for more details.
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‘Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone. “Anyone who chooses to travel with a recalled device must take precautions to ensure its safe handling”, said U.S. Transportation Secretary Anthony Foxx in a statement.
