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Samsung to replace or refund 1 million US Galaxy Note 7 phones
Powered-off Samsung Electronics Galaxy Note 7 smartphones are displayed at the company’s service center in Seoul, South Korea, Sunday, Sept. 11, 2016. Earlier this month, Samsung said it would recall all Note 7 smartphones equipped with batteries it found to be fire-prone and halted their sales in 10 markets, denting a revival of the firm’s mobile business.
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Samsung said on Thursday, September 15 that replacement devices for the Galaxy Note 7 will be available on September 21 in the United States, Engadget reports.
Samsung already has voluntary recalled the devices, but the U.S. Consumer Product Safety Commission is stepping in on a formal recall.
Critics say Samsung’s broke rules by not coordinating the recall with authorities but Baxter claims his company notified the commission before it announced it would stop selling the phone. Samsung promised replacement devices, but that was put on hold while regulators reviewed the situation.
A week after the initial recall, Samsung issued a much more strongly-worded recall, urging customers to power off their devices completely and exchange them “now”.
Samsung’s statements left many customers confused, said Tuong Nguyen, a tech industry analyst with Gartner, “and that might have an impact on overall consumer confidence, especially since we’re talking about a high-end device, their flagship phone”.
The federal agency says Note 7 users can get a free replacement from Samsung, their wireless carrier or the retail outlet where the bought the phone.
Of course, it probably doesn’t help that Samsung isn’t managing the recall process as well as it could.
It said Samsung has received 92 reports of the batteries overheating in the United States, including 26 reports of burns and 55 reports of property damage, including fires in cars and a garage. Some analysts say the recall could cost Samsung almost $5 billion in lost revenue this year.
Consumers can also exchange a current Note 7 for a Galaxy S7 or Galaxy S7 Edge and replacement of any Note 7-specific accessories with a refund of the price difference. About 97 percent of phones sold in the USA are being recalled.
CPSC chairman Elliot Kaye said at a press conference.
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On Sept. 2, Samsung’s Mobile President Koh Dong-jin said that an investigation turned up a “tiny error” in the manufacturing process for the faulty batteries in the Note7s that was very hard to identify. “As we’ve seen from videos. the phones really do present a serious fire hazard”.