The order follows an official recall announced Thursday of 1 million Note7 smartphones by the U.S. Consumer Product Safety Commission, following concerns about faulty batteries in the devices which could overheat and even explode. The recall affects all Note 7s sold before September 15, 2016, which works out to “about 1 million” units in the US. If your device is eligible for the recall, Note 7 owners are being urged by Samsung to contact the carrier and retail outlet where they purchased their device.
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The CPSC says there are 92 reported cases of batteries overheating in the US. The company said customers who exchange their device for another Samsung product will also receive a $25 gift card. If you’re not sure if your phone is affected, you can enter the IMEI or serial number at samsung.com/us/note7recall to find out.
MORE: Note 7 Fire Fallout: Can Shoppers Still Trust Samsung?
The CPSC is echoing Samsung’s own plea now, asking owners to immediately stop using and power down units purchased before September 15. Samsung’s action at that time was widely interpreted as a recall, but not an official recall.
Samsung’s woes with the Galaxy Note 7’s battery are far from done.
Kaye said consumers should check the identifying number on the back of the phone at Samsung.com to determine whether their phone has a defective battery. Several airlines had added warnings about the Note 7 to their preflight safety announcements, and the Federal Aviation Administration had also issued a warning about Samsung’s phone. The company stopped all sales and shipments of the Note 7 and said they were working with government agencies and cellular carriers around the world to provide refunds and exchanges for the phone.
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Of those 1 million potentially risky phones sold to consumers, Samsung has received a total of 92 reports of batteries overheating, just in the United States alone.
