People around the world say while they were charging their Samsung, it caught fire and even caused burns and property damage.
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Analysts have cut their earnings expectations for the South Korean tech giant after it announced on September 2 a recall of Note 7 smartphones from 10 markets due to faulty batteries that caused phones to set on fire.
The Consumer Product Safety Commission says if you have a galaxy note seven, you need to take advantage of the recall immediately.
The US Consumer Product Safety Commission said in a recall notice that the move will include about one million units of Note 7 that were sold prior to Thursday.
Under the remedy announced on the CPSC website, customers will receive refunds for Note7 phones sold before Thursday or replacement without charge with a new Note7 with a different battery, which Samsung Electronics said would be available not later than September 21.
Samsung meanwhile announced replacements for the faulty phones would be available to United States customers next week.
“With battery cell defects in some of our Note 7 phones, we did not meet the standard of excellence that you expect and deserve”.
Meanwhile, airline passengers were advised to turn off the phones when flying due to the safety risk.
Subject to the recall are about 1 million smartphones, it said.
Samsung had already initiated a voluntary recall for the phone, but now it’s a formal recall by the feds.
The constant reminders of potential combustibility have further dented Samsung’s reputation and shaved as much as $14 billion off its market value, just when it looked to be gaining ground on Apple, its longtime rival, with its new line of sleek Galaxy smartphones.
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Samsung might be stuck dealing with the Galaxy Note 7 battery fiasco, but that hasn’t stopped the company from announcing the Galaxy A9 Pro in India.
