The FAA ban is the latest formality regarding the Galaxy Note 7 following issues with the phone’s battery overheating causing the device to explode, which is up to 92 issued reports in the US alone, 25 of which include reported cases of burns, and 55 of which include reported cases of property damage. “We are urging all Note 7 owners to power their device down and exchange it immediately”, the spokesperson said. The company also plans to release a software update in South Korea that will help address the issue, though it’s not clear if it will be available in other countries as well.
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A day after the Consumer Product Safety Commission formally issued a recall of Samsung’s occasional explosion-making Galaxy Note 7, the FAA is offering a more strictly worded warning against the troubled phablet.
The manufacturer intends to have replacement phones ready for customers by mid-week.
Tim Baxter, the President and COO of Samsung Electronics America, issued a video message to American consumers addressing the entire Galaxy Note 7 snafu.
People who bought the phone did so to get the best possible quality and service, he said, adding that the handling of the recall “kind of seems like a strike on both counts”.
“I think I would”, said Robert Lerner, a 64-year-old financial consultant who lives in the San Francisco Bay Area. The 23-year-old said he’s now using an old phone borrowed from a friend, which he said was “really impractical”.
Samsung (KRX:005935) announced that on September 20 it will offer an Android update to Galaxy Note 7 devices to limit the amount of battery charge to up to 60%. Samsung attributes the problem to the phone’s battery and plans to release new Note 7s that fix the issue by September 21.
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Samsung said that reports its battery issue went beyond Galaxy Note7 were not true, USA Today reported.
