Samsung issued a recall for the Galaxy Note 7 due to the defective battery exploding and catching fire. The exchange program will take place in coming weeks, starting as early as next Monday, depending on the country.
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The U.S. Consumer Product Safety Commission (CPSC) officially recalled the Samsung Galaxy Note 7 in an announcement.
Airlines across Europe, the USA and Australia have banned passengers from putting the phone in checked baggage and charging the device in the air.
“We did not meet the standard of excellence that you expect and deserve”, said Tim Baxter, president of Samsung Electronics America, in a video released by the company.
With Samsung launching a recall of its Galaxy Note 7, you may wonder if your phablet is among the 1 million phones affected. Oh Soo-young, Arirang News.
Verizon, T-Mobile, Sprint, AT&T and US Cellular have all confirmed they will have replacement devices available at their retail locations by September 21. Prior reports have indicated that despite several directives to return older Galaxy Note 7 models, many owners continue to use the handsets.
On Monday, about 100,000 new devices will be made available in stores, after which Samsung will supply an additional 50,000-60,000 replacement phablets each day, delivering all of them by September 25, the official said on the condition of anonymity.
The federal agency says Note 7 users can get a free replacement from Samsung, their wireless carrier or the retail outlet where the bought the phone.
Samsung says replacement stock of new Galaxy Note 7 will be available no later than September 21.
Samsung has blamed the faulty lithium batteries in the phone on its supplier, Samsung SDI, which supplied batteries for about 65 percent of phones sold worldwide.
The Korean tech giant is now working with its supplier partners and mobile operators to voluntarily replace every Galaxy Note 7 it has sold, some 2.5 million units worldwide.
To find out if your phone is affected, you’ll need the devices IMEI or serial number.
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In Vietnam, the South Korean tech giant have sold 13,000 units since the phone hit local stores last month.
