Samsung’s smartphone problems expanded Monday to China’s populous market, where the South Korean tech giant was looking into reports two Galaxy Note 7 handsets exploded in a country where it earlier said its units were safe and didn’t need to be included in a global recall.
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Last week, Samsung announced a recall fo 1,858 Note 7 phones in China but those devices were products distributed before the official launching date, September 1.
One would think that after so many official statements, news written in the media, and official notifications sent by Samsung, carriers and retailers offering the Galaxy Note 7 in the United States already know how to deal with the exchange program.
The move is notable for Samsung, but still does not go as far as a government-mandated recall, as has happened in the U.S., where the Consumer Product Safety Commission has ordered the firm to recall all devices. The Note 7 would have a high-resolution screen that wraps around the edges, iris-recognition security and a more powerful, faster-charging battery.
Samsung was first forced to halt sales and issue a recall for all of its well-received Galaxy Note 7 “phablets” after an influx of reports that the smartphone’s battery was catching fire and exploding.
“They said faulty batteries have reportedly caused the phone to explode in 35 separate incidents, sometimes bursting into flames, damaging property and leaking risky chemicals”.
He said: “Because this product presents such a serious fire hazard, I am urging all consumers.to take advantage of this recall right away”. South Korean and Chinese news reports say a second Note 7 user reported a phone exploded Sunday. In a separate measure to promote the replacement programme, Samsung said it will consider paying a communication expense subsidy to customers choosing to exchange their Note 7 devices instead of demanding a refund.
Samsung is reported to sell 2.5 million phones equipped with the faulty batteries.
JD.com said it referred the case to Samsung.
One explanation for Samsung’s spate of bad news?
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Whether or not it is related or not, Samsung claims to have found a software fix for the exploding Samsung Galaxy Note 7 batteries and it appears to be rolling out soon.
