The South Korean consumer electronics giant is reported to have sold over a million Galaxy Note 7 smartphones in the country before issuing an unprecedented global recall for its latest flagship smartphone following multiple reports of fires and explosions that the company has since blamed on faulty batteries supplied by Samsung SDI.
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ATL released the statement after two Note 7 smartphones reportedly caught fire in China while they were being charging.
A separate social media account said another owner’s phone exploded on Sunday while the person was playing a game on it.
Samsung and ATL, however, have been closely watching the incident, the statement said.
That account gave no contact information for the user or details of where the person lives, but also showed photos of the damaged phone and its serial number.
Samsung last week announced a recall of 1,858 Note 7 phones in China but those devices were products distributed before the official September 1 launch. South Korean and Chinese news reports say a second Note 7 user reported a phone exploded Sunday.
Samsung is recalling 1,858 Note 7s in China, according to a notice from the country’s product quality agency.
Last week, Samsung belatedly recalled 1,858 Note 7 phones in China from a different batch that had been distributed before general sales began. Customers who believe their phone is faulty can head to Samsung’s official Note 7 recall website to find out if they can get a replacement.
Then a few days later it urged them to immediately turn off the phones.
Samsung has launched a new site to let Galaxy Note 7 owners know if their device is safe or not.
Even as Samsung Electronics is working desperately hard to avoid potentially expensive class action lawsuits because of its fire-prone Galaxy Note 7 devices, its exchange program in the US seems to have hit a bit of a speed bump.
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“The exchange programme began today (Monday) and is being carried out without problems”, a spokesperson of the company, headquartered in Seoul, told EFE news.
