In the USA and elsewhere, Samsung believes that the size of the battery was too large for the enclosure, leading to short circuits and overheating.
Advertisement
Although the bulk of complaints came from USA clients, new reports of battery explosions in China are starting to alarm many Note 7 owners in the country.
Samsung attributed the fire to “external heating” rather than battery problems after testing the broken models, the company said in a statement. It’s not evident what else would cause the fires but it could be a lack of proper heat dissipation or overheating of other components as a result of similar issues.
If those changes aren’t enough, Samsung has a dedicated webpage to check your Galaxy Note 7′s IMEI and let you know you’ve got a safe Galaxy Note 7 or not.
Samsung Electronics launched the Note 7 phone in China on September 1 amid a growing number of reports of the phones catching fire in other nations.
The company logo is displayed at the Samsung news conference at the Consumer Electronics Show (CES) in Las Vegas, January 7, 2013.
Samsung announced the global recall of 2.5 million of its flagship smartphones just two weeks after they were launched. But all that power comes at a price: Users began reporting the phones were catching fire or exploding, in one case incinerating the SUV it had been left in.
Late on Sunday, Chinese online financial magazine Caixin cited an internet user’s report that their Note 7 phone, bought from JD.com Inc, had caught fire in what appeared to be the first report in China of a fire involving the handset.
Samsung’s mobile president, Koh Dong-jin, said at the time sales in China would continue because Note 7 phones sold there used a different battery.
Advertisement
Samsung will also make a change to the Galaxy Note 7′s box. And last week, Samsung said it is rolling out a software update to the Note 7 phones that will limit the battery charge to 60 percent but didn’t say whether all phones would automatically receive it.
