A Chinese battery supplier to Samsung Electronics Co. said Monday that an external cause might have prompted a Galaxy Note 7 smartphone in China to catch fire while charging.
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Samsung’s mobile president – Koh Dong-jin said that at the time that sales in China would continue because Galaxy Note 7 phones sold in China with a different battery than those linked to problems in other countries.
Two Chinese consumers posted images of their broken Galaxy Note 7 models after they caught fire on social media on Sunday.
Samsung has started its Samsung Galaxy Note 7 exchange programme in United Kingdom and Ireland, allowing customers to exchange their current device for a brand new handset. Samsung will replace your phone, but it’s expected to take a few weeks – the company says the new Note 7 units without faulty batteries will arrive no later than September 21. Samsung’s customer support team is also handling replacements and can be contacted on 0330 7261000. China is the largest smartphone market of the world. The recall was certainly impactful for Samsung, but at least the company is moving forward and trying to make changes that will benefit customers, whether they go back to the Galaxy Note 7 or not.
Still, manually reporting a defective Samsung Galaxy Note 7 device yourself is another way to do it. A warning requesting Note 7 owners to immediately turn off their phones if they own an affected device is also up on the Samsung website.
In a statement, the company stated that “since customers’ safety is top priority, all Galaxy Note7 purchased are eligible for replacement regardless of the original place of purchase”.
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Of the 2.5 million Note 7 sold worldwide since its launch on August 19, around 400,000 were sold in South Korea and one million in the US. Samsung did not respond to emails seeking comment.
