“We would like to apologize to our Note 7 customers for not meeting the standard of product excellence that they have come to expect from Samsung and we sincerely thank them for their understanding and patience”.
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According to the US media report, the exact cause of the September 5 fire that ripped through a auto with a Galaxy Note 7 smartphone reportedly being left inside in St. Petersburg, a southeastern city of Florida, has been classified as unknown after an investigation by the USA firefight authorities.
Amperex Technology Ltd, a battery supplier to Samsung Electronics, said on Monday that the Galaxy Note 7 smart-phones that are reported to have caught fire in China were “not directly” related to the batteries produced by ATL.
You’ve probably heard that Samsung and the USA government officially recalled all sold units of the Galaxy Note 7.
On Monday, another user posted on a social media account that his Note 7 also had exploded.
But a Chinese regulator last week announced the recall of more than 1,800 Note 7 phones with potentially problematic batteries that had been sold in China before the official release.
“It was reported that a Samsung Galaxy Note 7 was in the vehicle at the time of the fire and there were allegations that it may have been the cause”, the report quoted St. Petersburg Fire Rescue as saying.
Richard Fink, Samsung Electronics Australia’s Vice President IT & Mobile, is urging customers “who still have an affected Galaxy Note7 to complete a data back-up and factory reset before powering-down the device and returning it to their place of purchase to seek a replacement Galaxy Note7 or alternate remedy of their choice”.
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Aviation authorities around the world have warned Note 7 owners not to use or charge the phones on planes.
