According to the company’s press release, Galaxy Note 7 units sold from August 2016 until september 15 are qualified for the exchange programs.
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The FAA ban is the latest formality regarding the Galaxy Note 7 following issues with the phone’s battery overheating causing the device to explode, which is up to 92 issued reports in the USA alone, 25 of which include reported cases of burns, and 55 of which include reported cases of property damage.
The news was more somber at Samsung, which after several false starts announced a formal, U.S. Consumer Product Safety Commission (CPSC)-sanctioned recall of its ill-fated Galaxy Note7 yesterday. Samsung and the Consumer Product Safety Commission urge users to power down their phones and exchange them for different phones as soon as possible. It looks as if many buyers have opted not to do this and take their chances.
Samsung announced then that it would replace any Note 7 phones it had sold, with replacements available within a week.
Additionally, Samsung is offering a $25 credit or gift card to those affected by the recall.
A Samsung spokeswoman told Reuters the schedule for restarting sales for the device elsewhere, including the United States, will depend on the circumstances for the individual markets.
Tim Baxter, Samsung’s president and COO for America, personally appears on a video posted on the Samsung news site to address customers and apologizes for the breach in trust.
The Note 7 has been a hot topic since its release last month due to reports of the device exploding. “Our collaboration with the CPSC to fast-track a voluntary recall in the United States addresses safety concerns by ensuring we reach Note 7 owners quickly to exchange their devices”.
Verizon, T-Mobile, Sprint, AT&T and US Cellular have all confirmed they will have replacement devices available at their retail locations by September 21.
Brooklyn office worker Joe Franco said he was frustrated, especially after getting conflicting information from his cellphone carrier, Sprint, about how to get a replacement. Samsung is printed on the top front of the phone and Galaxy Note7 is printed on the back of the phone.
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It is illegal to sell the phone second hand.
